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Ford Kuga recall – what you need to know

Tuesday, January 24, 2017


Ford Kugas equipped with 1.6-liter engines manufactured between 2012 and 2014 is being recalled for compulsory safety checks after a number of them have caught alight.

As a valued client of Dialdirect, your safety is our highest priority.  With this in mind, we urge those who own one of these cars to take their vehicle to a Ford dealer as soon as possible.  You can also contact Ford South Africa on 0860 011 022.

If your vehicle shows any indication that the engine may be overheating or if there are warnings on the instrument cluster, pull over immediately, switch off the engine, remove yourself and all passengers from the vehicle, and for your safety, do not open the bonnet.  Contact emergency services right away if necessary, and then contact Ford Roadside Assistance on 0861 150 250.  Alternatively, you can dial our Roadside Assistance on 0860 91 19 11.

We understand that this is a difficult time for Ford Kuga owners, so we have compiled these FAQs to assist you with any queries you may have regarding your insurance.  If you need further assistance, please e-mail us on [email protected]


Frequently asked questions


1. If my Ford Kuga 1.6 catches fire as a result of the engine overheating, am I insured?  

Yes, your vehicle will be covered.

2. Will Dialdirect insure 1.6l Ford Kugas going forward?

Yes, subject to the vehicle undergoing the safety recall process issued by Ford South Africa.

3. I own a Ford Kuga with 1.6-litre engine manufactured between 2012 and 2014 – will my insurance premium be affected?

We get our insured values from Mead & McGrouther Auto Dealers Guide. If the value is adjusted on Mead & McGrouther, we’ll adjust our premiums accordingly.

4. Will I be covered if something happens to my car while it is being repaired at Ford South Africa?

Yes, your vehicle will be covered in terms of the cover option that you insured it for.

5. Will I be covered if my 1.6l Ford Kuga catches alight even after the safety check and repair has been done?

Yes, your vehicle will be covered in terms of the cover option that you insured it for.

6. Because of this recall, is the courtesy car that I’m provided with covered under my insurance policy?


Ford South Africa has acknowledged there may be a shortage of parts. Should this happen, affected owners will be provided with courtesy cars. Ford South Africa has said it will pay the R1,500 deposit for a courtesy car.

With this in mind, courtesy cars will be provided by Ford South Africa and the insurance for the courtesy car will be arranged by Ford South Africa directly, subject to the terms & conditions of that insurance policy.

If Ford South Africa is unable to provide you with a courtesy car, please e-mail us on [email protected] as we have negotiated a preferential rate for our valued customers from EuropCar.