• Want us to call you?

    When can we call you?

    Please enter your name
    Your name must contain some letters
    Please enter a contact number
    Please enter a valid contact number
    Please select a reason
    Please select a suitable date
    Please select a suitable time

    Thank you {{CallMeBack.Fullname}}

    We have received your details and will contact you.
  • Want to chat?

    Please enter your name
    Name must contain some letters
    Please enter a valid email

    Want to chat?

    We're not in the office right now. Please leave your details here and we'll call you back.
    {{item.value}}
    Agent
    {{item.displayName}}
    typing...
    This chat session is no longer active.
    Please enter a message
    Max length limited to 500 characters

    Respond to keep active. Disconnecting in {{chatmeControl.ChatMe.userTimeOut}} seconds.

    We have not received a response from you in a while. Please respond to keep the chat active. You will be disconnected in {{chatmeControl.ChatMe.userTimeOut}} seconds.

Cash Back Bonus

Our Cash Back Bonus is automatically included with your policy and pays you up to 25% of all your premiums, or the entire first year's premiums (whichever is less) back in cash after four consecutive years of cover with us – even if certain claims are made. 

  

500MB of free data for registering online

Once you’ve taken out a policy with Dialdirect, you can earn your once-off data in two easy steps: Activate your online account by registering, and confirm your risk information. That’s it – your 500MB of data will be sent to you. You can also choose to use this data with AlwaysOn, so you can use it at any of their hotspots throughout the country.

 

Online self service

Join the thousands of customers who manage their entire policy online which you can access 24 hours a day, 365 days of the year. You can add and remove insured items, update important policy information, and more.

 

Express Claims

With our Express Claims service, we have a same-day turnaround time where we approve and pay claims on the same day for a wide selection of personal and household valuables. So the next time you need to claim and are looking for claims certainty for things like your windscreen, geysers, garden furniture, caravan contents, handbags, among many other items, you can be sure that you’ll be paid out the same day, provided that your claim documents are submitted timeously.

 

Self-inspection

When you take out car insurance with us, you no longer need to take your car to an inspection centre; you can do it yourself via your phone. All you need to do this is a camera to take the required pictures and an internet connection to upload them to your online profile. You can even take pics and upload them directly from your smartphone, all in 15 minutes.

 

Easyway

At Easyway, every service on offer is designed to make your life easier, and you can be sure that you’ll receive outstanding service at every Easyway centre around the country. In partnership with us, they offer the following services to you, our client: vehicle inspections, vehicle rental, and a drop-off and collect service for your car. Read more about Easyway here.

Assist Benefits - 24/7 emergency assistance

Our Assist Benefits are included with our Comprehensive Car, Home, and Buildings Insurance policies, as well as some of our other insurance products, so that you get what you should be getting from your insurer – the certainty that you’re covered. Because, let’s be honest, if something goes wrong, your insurance is the last thing you should be worrying about. All assistance-related benefits can be accessed 24/7/365 by dialling 0860 911 911.

Medical Assist

We know that when an emergency medical situation occurs, the best thing to have on hand is someone who knows what to do. That’s why you only need to dial one number to get immediate access to our 24-hour hotline for telephonic emergency medical advice, counselling and advice on domestic and child abuse, sexual assault, depression, bereavement, and funeral arrangements.

Roadside & Towing Assist

You get access to our roadside emergency services We provide a number of roadside assist services, including: towing after a vehicle accident, help changing a flat tyre, charging a flat battery, the services of a locksmith, fuel delivery (fuel charged at cost), and towing and storage of your vehicle.

Home Assist

We’ll cover the call-out fee plus one hour’s labour for the services of plumbers, electricians, glaziers, and locksmiths. We’ve even given you full access to a comprehensive database of artisans, where referrals can be given for builders, carpet specialists, painters, garden services, and fire damage repairers.

Trauma Assist

The Trauma Assist benefit was created to help you and your family if you experience a traumatic event. When you need to speak to someone who is professionally trained in dealing with trauma, you can be assured that our nationwide network of over 110 recognised trauma centres is available to you 24/7.

Legal Assist

If you need qualified legal assistance, our professionals are just a dial away. Legal help can be costly, but with our Legal Assist Benefit, you get the assurance that our expert telephonic assistance will see you through your personal legal matters, and it’s automatically included with many of our insurance policies.

 

Business Assist

Business Assist is our vast range of services that provides you with just about everything you can think of to help make the running of your business easier. If you’ve got Business Insurance with us, you automatically get all of these services included in your policy. Here’s what you get:

Trading and Market Place

This is an online trading platform that provides links between your business and other companies, so that you have access to new business opportunities. You can also promote your products and services to a large database of clients.

Business Advisor Service

The Business Advisor Service puts you in touch with a panel of expert business leaders who can give you practical advice when you need it. They will give you pointers for increasing your market share, identifying potential problems in your business, information on best practices, and much more.

Business Information Service

The Business Information Service provides you with whatever general business information you need. Simply call the dedicated number, tell us what you’d like to know, and one of our specialists will get back to you.

Financial Advisor Service

The Financial Advisor Service puts you in touch with independent experts who can give you sound financial advice. You’ll get practical tips that will help you to grow your business, and our panel of independent experts will address all of your queries in the strictest confidence.

Personal Assistant Service

The Personal Assistant Service is available 24/7/365 and will help you with your everyday arrangements, such as directions to your appointments, help with travel bookings, reservations at restaurants or golf clubs, and taking messages on your behalf when you’re unavailable

Legal Advisor Service

Our Legal Advisor Service puts you in touch with legal experts who can provide telephonic advice and help research particular legal issues on your behalf. They can also provide you with samples of legal contracts such as shareholders’ agreements, trust deeds, commercial leases, and more. The first half-hour consultation is at no cost, and thereafter you pay discounted rates.

Vehicle Dealer Service

With our Vehicle Dealer Service, we will source new or pre-owned vehicles on your behalf through a network of over 120 motor dealerships nationwide. You can also get discounts on a wide range of vehicle accessories. The service handles all of the related administration, ensuring that the whole process is hassle-free.

Tax Advisor Service

Our Tax Advisor Service puts you in touch with a panel of tax advisors who can provide you with sound advice.

Procurement Officer Service

Our Procurement Officer Service can find just about any product or service you need, from stationery and office equipment, to business services and more. Plus, through our relationships with our database of over 145 000 suppliers, we can pass our savings on to you.

Online Shopping Service

Shop online with our Online Shopping Service and get discounted packages and deals on a range of items, all with free delivery. Some of these include office equipment and stationery, computer equipment, corporate gifts, and more.

Travel Desk Service

You can use our Travel Desk Service to get business travel packages at affordable prices, including airfares, accommodation, car hire, and tours.

Discount Vouchers

Our Discount Vouchers are like cash in your hand, and you get great savings on products and services you regularly use. You benefit from our large network of business and supplier contacts from whom we get special offers and savings.

Office Maintenance Service

Our Office Maintenance Service finds trustworthy suppliers and will negotiate good rates on your behalf, leaving you to get on with the business of business. We’ll help you find service providers for appliance repair and support, customer warranty support, office repair emergencies, and office relocations.

IT Procurement Service

Our IT Procurement Service gives you access to the services of an IT expert who can advise and assist you with the purchase of the right systems you need to run your business effectively. Our IT experts will define your specifications and obtain competitive quotes from different suppliers.

IT Help Desk Service

The IT Help Desk Service is manned by qualified computer technicians who can help with your computer-related problems and queries, at no extra cost.

Labour Advisor Service

Our Labour Advisor Service specialists can provide practical telephonic information and advice on the various Acts that apply to labour law, including: the Labour Relations Act, the Basic Conditions of Employment Act, the Employment Equity Act, and the Skills Development Act. The first half-hour consultation is free of charge, thereafter, you’ll pay discounted rates.

Medical Officer Service

The Medical Officer Service gives you immediate telephonic access to registered doctors, ICU-qualified nursing sisters, and paramedics. They will also research hospitals closest to you and arrange an ambulance for emergencies.

Road Assist

You get comprehensive breakdown and accident assistance with our Road Assist service. This includes towing to the nearest dealer after a mechanical/electrical breakdown or accident; 72 hours’ storage after tows; collision procedure advice; and more.