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Dialdirect Insurance is fully committed to ensuring fair, transparent and prompt internal resolution of complaints. The organisation is devoted in guaranteeing continued delivery of the highest standard of complaints handling by ensuring that complaints are dealt with by members of staff with the necessary expertise, experience and qualifications to correctly deal with all complaints. Our detailed complaints and escalation process, as well as the details of the relevant Ombud Schemes can be found in your policy schedule and the term and conditions on our websites for ease of reference. We want to ensure easy access to the complaints procedures and that the internal complaints process is transparent and visible to our customers.
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Should you wish to submit a complaint please contact us on <br class="visible-sm" /> <span class="hidden-xs front-brand-main-1">0860 10 90 59</span><a class="visible-xs" href="tel:0860109059">0860 10 90 59</a>