Our Assist Benefits are included with our Comprehensive Car, Home, and Buildings Insurance policies, as well as some of our other insurance products, so that you get what you should be getting from your insurer – the certainty that you’re covered. Because, let’s be honest, if something goes wrong, your insurance is the last thing you should be worrying about. All assistance-related benefits can be accessed 24/7/365 by dialling 0860 911 911.

Medical Assist

We know that when an emergency medical situation occurs, the best thing to have on hand is someone who knows what to do. That’s why you only need to dial one number to get immediate access to our 24-hour hotline for telephonic emergency medical advice, counselling and advice on domestic and child abuse, sexual assault, depression, bereavement, and funeral arrangements.

Roadside & Towing Assist

Our Roadside and Towing Assist is now even better with the Dialdirect Insurance App, where help is a tap of a button away. You get direct access to emergency roadside assistance after a vehicle accident, help changing a flat tyre, charging a flat battery, the services of a locksmith, fuel delivery (fuel charged at cost), or towing and storage of your vehicle. We want to make sure you send your vehicle off with an accredited assistance provider, to safeguard your asset and make it easier for us to process your claim. We will send you the name, photo ID and vehicle registration number of the assistance provider on their way to assist you, so you know who to expect. You can even track where they are and when they’ll arrive at your location. Once you’re a comprehensive vehicle insurance customer, all you need to do to get Tow Truck Direct is download the Dialdirect Insurance App and register. Want more info? Click here to watch a video on how Tow Truck Direct works.

The Breakdown Assistance service has a maximum annual limit of three call-outs per insured vehicle. Tow Truck Direct terms and conditions apply.

Should you wish to display an Assist and Towline disc on your vehicle, you can download a free PDF version here. Simply print it in colour, cut it out, and place it in a disc holder in your car.

Home Assist

We’ll cover the call-out fee plus one hour’s labour for the services of plumbers, electricians, glaziers, and locksmiths. We’ve even given you full access to a comprehensive database of artisans, where referrals can be given for builders, carpet specialists, painters, garden services, and fire damage repairers.

Trauma Assist

The Trauma Assist benefit was created to help you and your family if you experience a traumatic event. When you need to speak to someone who is professionally trained in dealing with trauma, you can be assured that our nationwide network of over 110 recognised trauma centres is available to you 24/7.

Legal Assist

If you need qualified legal assistance, our professionals are just a dial away. Legal help can be costly, but with our Legal Assist Benefit, you get the assurance that our expert telephonic assistance will see you through your personal legal matters, and it’s automatically included with many of our insurance policies.

What are the Benefits of Insuring with Dialdirect

Our App

Online self service

Express claims

Self inspection

Hidden

What are the Benefits of Insuring with
Dialdirect