• Want us to call you?

    When can we call you?

    Please enter your name
    Your name must contain some letters
    Please enter a contact number
    Please enter a valid contact number
    Please select a reason
    Please select a suitable date
    Please select a suitable time

    Thank you {{CallMeBack.Fullname}}

    We have received your details and will contact you.
  • {{notificationCounter}}

    Want to chat?

    Please enter your name
    Name must contain some letters
    Please enter a valid email

    Want to chat?

    We're not in the office right now. Please leave your details here and we'll call you back.

    Hello, how can I help?

    [X] Close
    {{item.value}}
    Agent
    {{item.displayName}}
    typing...
    This chat session is no longer active.
    Please enter a message
    Max length limited to 500 characters

    Respond to keep active. Disconnecting in {{chatmeControl.ChatMe.userTimeOut}} seconds.

    We have not received a response from you in a while. Please respond to keep the chat active. You will be disconnected in {{chatmeControl.ChatMe.userTimeOut}} seconds.

Buildings claim

Unsure about your claim? Dialdirect is here to ensure that that does not happen. Through our commitment we have found ways to make it clear. Like this this easy to understand claims guide below.

1. Phone your Dialdirect Emergency Assist line

Your emergency assist services are a phone call away and will assist 24/7/365 with your emergency needs.

2. Report your claim

You can do this by reporting your claim online or by contacting us during office hours.

If you report your buildings claim online we will be alerted of your claim and will be in touch during office hours to finalise your claim.

3. Assessing your damages

We will appoint an assessor to assist us to determine the full extent of your building claim. The assessor will contact you to make an appointment shortly after we have been in touch with you.

Would you like to report a building claim now?

Report claim