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Buildings claim

Unsure about your claim? Dialdirect is here to ensure that that does not happen. Through our commitment we have found ways to make it clear. Like this easy to understand claims guide below.

1. Phone your Dialdirect Emergency Assist line

Your emergency assist services are a phone call away and will assist 24/7/365 with your emergency needs.

2. Report your claim

You can do this by reporting your claim on the Dialdirect App or by contacting us during office hours.

If you report your buildings claim via the Dialdirect App we will be automatically alerted to your claim and will be in touch with you as soon as possible during office hours to finalise your claim.

3. Assessing your damages

We will appoint an assessor to assist us to determine the full extent of your building claim. The assessor will contact you to make an appointment shortly after we have been in touch with you.

Would you like to report a building claim now?

Report claim