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Business Insurance

Tailor-made business insurance

We asked our customers to rate us on how easy it was to deal with us. They did their thing and scored us 9.1*/10 on average.

Get a Business Insurance quote

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Get more benefits for your ching with Dialdirect's Business Insurance

 With so many options to choose from, you want to make sure that you choose the best business insurance option for your business. This is why Dialdirect offers a variety of business insurance products that will give you more value for your monthly premium. 

Biz Assist

When you insure with Dialdirect, we give you access to Biz Assist – a range of support services to assist you with your daily business challenges and take care of emergency situations.  

 

Here’s what’s included:

 

Business performance support

  1. Business concierge

  2. Financial advice

  3. Credit report

  4. Collections assistance

  5. Digital presence

  6. Safe drive

  7. Convenience drive

  8. IT help desk

  9. Tender assist

 

 


Emergency Support

  1. Emergency medical assistance

  2. Office assist

  3. Road assist

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Tailor-made Insurance

You understand your business better than anyone and we understand insurance, so together we can create and customise the perfect business insurance solution with your specific business needs in mind.

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Biz Assist Benefit

We automatically include Biz Assist with your cover, giving you 24/7 online and telephonic support.

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Specialised cover

We provide commercial insurance to a number of specialised industries, including e-hailing, tradesman, and business professionals.

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All businesses welcome

We cater to hundreds of business types, tailor making every business insurance solution with each of their business needs in mind.

Frequently Asked Questions

How long is the waiting period for Business Insurance?

At Dialdirect, we don’t have any waiting periods for our Business Insurance. Your business faces numerous risks every day, so we want you to have complete cover and peace of mind from the moment you take out Commercial Insurance with us. Whether you are covering your business assets, your motor vehicle, or your business itself with public liability insurance, you’re covered from the day you accept your policy.

How long before I get my pay-out after claiming?

This depends on the nature of your claim and on how quickly we get all the documents we need from you. For claims for physical assets, such as your business vehicle or operating equipment, we aim to pay out within 48 hours once the claim has been approved. For public liability claims, the costs can be ongoing, in which case, we will pay out as your claims come in. Ultimately, we want you to get back to business-as-usual as quickly as possible, and we’re sure you do too!

Can I insure more than one business?

You can insure as many businesses as you need to with us. However, they will each need their own separate policies. That’s because every business has its own unique needs and we tailor our Business Insurance to suit these needs. For example, one business might have a fleet of vehicles that need cover while the other only provides online services. But rest assured that, no matter how different or similar your businesses may be, there’s an affordable Business Insurance solution for all of them.

Am I allowed to upgrade or downgrade my cover?

All businesses grow and change – that’s the nature of running a successful enterprise. That means your commercial insurance should grow and change with it. What good is cover that gets left behind while your business streaks ahead? With Dialdirect, you can upgrade or downgrade your cover as needed. So, whether you’re expanding your operations at the speed of light or you’re going through a slow patch and need to scale back, we can adjust your cover as your business needs change.

Which business assets will be excluded from my cover?

It’s not so much which assets will be excluded from your cover but rather the risks that they face. 

For example, we cover you for money stolen, but not if it was not contained in a locked safe while the business premises were empty.

Some items are only covered if you specify them in your policy, such as laptops, tools, and cellphones you carry with you regularly. Also, if these are left in an unlocked car, for instance, you won’t be covered.

 

Biz Assist can help you grow your business

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Commercial Insurance

We have a customisable insurance option that can suit almost any type of business

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Business Property Insurance

We’ll protect your building or premises against any natural disasters, threats or weather conditions.

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Bed & Breakfast

We’ll cover your Bed and Breakfast business so you can focus on giving your clients the best experience.

Convenience Drive

Whether you are running between meetings, need an airport transfer, or your car has been booked in for a service and you need to be collected from the dealership, you can rely on Convenience Drive for assistance.

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This service is subject to availability during peak periods. We define peak periods based on statistics, for example, New Year’s Eve, Friday nights, etc.

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The vehicle’s make and model cannot be specified.

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This service is limited to a 4-passenger vehicle including luggage suited to the vehicle’s maximum capacity

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Should an additional vehicle be required, the call centre will assist on a best-effort basis and the second vehicle will be deducted from the remaining annual trips.

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Passenger vehicles larger than a 4-passenger vehicle are excluded from this service offering.

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Domain registration

Provide us with the domain names you have in mind for your business, and we will discover which domain names are available. Once you’ve chosen the preferred option, we’ll assist you in registering the domain, setting up your email accounts, and choosing a cost-effective monthly hosting package. If none of your domain options are available, we will assist you with alternative name choices. Domain registration does not include monthly Internet Service Provider (ISP) costs, but various ISP packages are available through us, depending on disk space requirements, and is an additional cost.

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Direct email marketing

We will provide you with a free newsletter template through which to introduce your business to a maximum of 250 email contacts. We’ll circulate this for you via a dedicated newsletter system and will provide a full report-back function with features such as:

an indication of bad email addresses within the given database

an indication of who clicked through on the message

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Facebook Business Page set up

Applying the information acquired for your splash page, we will set up your Facebook Business Page, targeting Facebook contacts that are applicable to your business. We’ll also assist you with initial artwork required: such as the page banner, a profile image, as well as an initial post. Facebook Business Page set up does not include monthly management and boost fees, but we have various packages to choose from at an additional cost.

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Splash page

Provide us with the details regarding your business and we will set up a splash page on your domain. Your splash page describes your business offerings and includes the business contact details such as telephone number, email address, and social media links. Splash pages create the ideal foundation from which to then fully design and construct your official website.

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Free Consultation

You can arrange to discuss any additional requirements such as the development of your official website, development of a full corporate identity document which includes official company colours and fonts, business cards, email signatures, office stationery, signage, vehicle branding, and other marketing material.

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Corporate identity

Provide us with a brief overview of your business and we will supply you with three graphic design logo options to choose from. Note: Stock images and photography are excluded.

The above services not only provide you with an instant online presence; they also enable the immediate collection of site analytics and user data to aid in further online communication and marketing strategies. The cost of this additional consultation and associated services is not included as part of the free consultation. Digital Presence assistance is available Mondays to Fridays between 8:00 and 17:00.