We have a few Assist Benefits that we have included with your vehicle and home insurance policies – at no extra cost to you! These Assist Benefits are filled with practical services, each of which has been carefully created to either help you out of a jam, prevent you from wasting precious time, or ensure that you don’t face any unexpected and unnecessary expenses.
All assistance-related benefits can be accessed 24 hours a day, 7 days a week, 365 days a year by simply dialling 0860 911 911 and we urge you to save the relevant numbers for emergencies and assistance requests.
We included Medical Assist with all of our Car Insurance (excluding Third Party Only Car Insurance) and Home Insurance policies because we know that when an emergency medical situation occurs, it can be difficult to know what to do. That’s why you just need to call one number so that you have immediate access to a 24-hour hotline for telephonic emergency medical advice, counselling and advice on domestic and child abuse, sexual assault, depression, bereavement and funeral arrangements.
Our Car Insurance (excluding Third Party Only Car Insurance) and Home Insurance policies include access to our roadside emergency services which are there to help you get up and running again. Whether you need help changing a flat tyre, charging a flat battery, the services of a locksmith, fuel delivery (fuel charged at cost), or towing and storage of your vehicle, Road Assist is there for you. Road Assist is broken down into Breakdown Assistance and Accident Assistance.
Trauma Assist is included with all Vehicle Insurance (excluding Third Party Only Car Insurance) and Home Insurance policies. This assist benefit was especially created to help you and your family during a traumatic event and operates through a nationwide network of over 110 recognised trauma centres.
Home Assist is included with all of our Vehicle Insurance (except Third Party Only Car Insurance), and Home Insurance policies and covers the call-out fee and one hour’s labour for the services of plumbers, electricians, glaziers, and locksmiths. We’ve even given you full access to a comprehensive database, where referrals can be given for buildings, carpet specialists, painters, garden services, and fire damage repairers.
Legal Assist is included with all of our Vehicle Insurance (excluding Third Party Only Car Insurance) and Home Insurance policies with the purpose of providing you with qualified legal assistance. Our reason for including this benefit is because legal assistance can be incredibly expensive, and we’ve found that just a little of the right kind of help can minimise and deal with the issue in no time at all.