Towing Services

Telesure Investment Holdings, the sister company of Dial Direct Insurance, recently brought a High Court application to interdict unauthorised tow truck drivers from towing its clients’ vehicles from accident scenes without authorisation and then charging its clients exorbitant fees for having their vehicle’s released. 

In some instances, clients are being charged up to R12 000 for the release of their vehicles. 

Telesure brought this application before the High Court in the best interests of its valued clients and the broader consumer. 

Dial Direct prides itself on providing solutions that make our clients lives so much simpler. Not only do we have a dedicated towline for our clients to use, but we also have agreements of the highest service levels in place with approved towing operators. This ensures that all of our clients receive the best service, at no additional cost to them, and that our operators stick to the processes and protocols outlined in the agreements.

If you are involved in an accident where you need a tow truck, please follow these procedures to ensure that a Dial Direct authorised towing operator attends to you:

1. Call your dedicated towline, 0860 911 911
2. Request a reference number for towing service
3. When the towing operator arrives, ask him for a reference number and match it to the reference number given to you
   by Dial Direct
4. If they match, allow your car to be towed, BUT find out where it will be towed to.