Testimonials

"I made a claim and it was processed on my first contact. I wasn’t taken from pillar to post. The service was great!"

Miss Lefakane

“When comparing prices to other insurance companies, I have found that you were the cheapest around. Dial Direct really cuts out the middleman!”

Miss Volmer

“Quick and easy cover at competitive rates.”

Mr Coetzee

“I find that having the ability to make policy changes and process claims online is a real plus, and it makes life that much more easy.”

Mr N Ramcharan

“As one of South Africa’s leading insurance firms, the brand lived up to expectations and delivered when it mattered most, for me it was great.”

Prof Moyo

“I have been with Dial Direct for less than a year and have claimed already. The service I got was excellent and the feedback I got concerning my claim was outstanding. Today my car is fixed and looks brand new.”

Mrs Madikizela

“You show respect towards your clients and you take the time to explain every little detail and the premiums are competitive.”

Miss Madlope

“Dial Direct offers internet access which allows one to change things on their policy which helps reduce the hassles of always having to call or visit the offices.”

Ms Monaheng

“You guys offered the best price -so far -also the cover was appropriate , and your slogan says -" It pays to go Direct ", I agree!”

S Jeeawon

“It lives to its promise because when you call for a policy, you talk to the consultant direct, there is no middle man. Also the premiums are most affordable. Believe me I shopped around and I’m happy with Dial Direct.”

L Mqatu

”I feel comfortable that I am covered in the event of any disaster, that there will be no drama in respect of Dial Direct resolving the problems and that I have made a sensible choice and got fairly priced peace of mind.”

S Sharpe

“We received a cash back bonus last year and we were hugely impressed that there was no fuss, a letter received to confirm the amount and the amount transferred to the account on the promised date. The staff dealing with queries are truly an asset as they are the first point of call and extremely friendly no matter how insignificant the query. I have never been disappointed when I call.”

W Rushton

"Dial Direct provides affordable car and household insurance"

P Alexander

“It was easy for me with Dial Direct because I just completed my details on the website and an agent phoned me within 48hours which I didn't expect. She was friendly and patient with me and made me understand the process. I'm glad I chose Dial Direct.”

S Masipa

“Dial Direct means to me there is somebody easily available to assist, listen and understand what i want and then do what i want.”

D Webster

“I find the policy being of high quality in terms of price and quick to service to customers. Customers are kept informed of any new products and assistance in terms of breakdown without any inconvenience.”

TR Maudu

“Good Day, My wife and I were part of the approximately 400 households that were affected by the recent storm and floods in Agulhas. After the water has washed throughout our entire house and garage by approx. 5 meters and things settled down, we discovered the extent of our damage. Immediately one's mind drifts towards insurance and wonders what the company is going to do to minimise the claim to their advantage. Big was our surprise in the treatment we received from your staff and contractors. Carl, who was in charge of our claim, went out of his way to calm us down. He repeatedly assured us that we were in good hands and kept us informed of how our claim was proceeding. He really walked the extra mile with us throughout this traumatic period. Charl from Cleancor was also outstanding and did a lot to normalise our lives as soon as possible in cleaning up etc. Riaan, the contactor assigned to do the repairs, and his men were also outstanding. My neighbours and friends also affected by the floods could not believe that Kevin and Charl were on site already on the Friday to asses the damage and making arrangements for cleaning up. Some of them had to wait 2 weeks before an assessor turned up. Many of my friends have indicated that they will be contacting Dial Direct-re: insurance for themselves. Again words cannot thank Dial Direct, Carl, Kevin, Cleancor and Riaan for the way they treated us through this very difficult time. Your staff deserves a pat on the back. Regards "

Jonie Barnard

“Dear Sir! It was indeed a big surprise, and a most welcome gift from Dial Direct to receive my ‘Bucks Back Bonus’ of R8184.56, which I received last week. This has never happened to me or my wife ever before, and we would just like to convey our heartfelt thanks and appreciation to you and your company for the incentive of insuring with Dial Direct, and to enjoy such wonderful benefits! Yours Gratefully"

A.E Black