Emergency Assistance

Help, just a phone call away, when you need it most! Whether you’ve broken down in Blikkiesdorp, or have broken a bone on the rugby field, our emergency assistance is available for you 24 hours a day.

And we’ve made it even simpler by giving you just one number to remember in an emergency – 0860 911 911 , so why not do the smart thing and save it right now to your phone’s memory so that no matter where in SA you may be, you’ll always be able to make that call for help!

Let’s take a closer look at what our simple, smart emergency service package can do for you:

• Road Assistance
  We have a 24-hour call centre, manned by highly trained and efficient consultants, that caters just for your roadside emergencies. Our consultants are trained to get you back in the driver’s seat as soon as possible. They will dispatch service providers to help you with changing a flat tyre, charging a flat battery, locksmith services, fuel delivery, and towing and storage of your vehicle.
• Medical Assistance
  Staffed by paramedics and trauma trained nurses, this call centre is equipped with the most up to date databases of emergency medical protocols. These professionals all come from medical backgrounds and regularly upgrade their efficiency. They are also able to dispatch road as well as air ambulance services, arrange for the transportation of vital medicines and the repatriation of mortal remains.
• Home Assistance
  From blocked drains to sorting out short circuits, this call centre can do it all. Here the consultants have on hand, a countrywide database of service providers for electrical, plumbing, glass and locksmithing emergencies. Once dispatched, you will be told when you can expect the service provider to attend to your problem, and we’ll pay for the call-out fee and one hour’s labour.
• Legal Advice
  Getting legal advice can be an expensive exercise, but with Dial Direct it’s simple and smart to just call our 24-hour legal advice line. All the legal advisors can access information on many types of legal predicament from what information to obtain following an accident, to understanding the intricacies of your employment contract

Policyholders can use these services anytime by simply calling 0860 911 911 – it’s just another way we bring you simple, smart insurance solutions.