Claims Assistance Services

At Dial Direct, we believe insurance should be as simple and hassle-free as possible, which is why we introduced several smart Claims Assistance Services to help you get the most out of your insurance at claims stage.

We know you don’t really have the time to check up on repairs, or source new appliances, that’s why our consultants will help you every step of the way with:

Managing the entire vehicle repair process for you

First and foremost, from the moment your claim is lodged with us, we will manage the repair process so you can carry on with your day. We’ll source the necessary quotes, assess which is best, authorise the repair and let you know which panelbeater will be repairing your insured vehicle.

We will also let you know when your car will be ready, what your excess is and who to call if you need more information – all via SMS so all you have to do is keep the message until you have your car back in your hands – and all vehicle repair work is guaranteed for life!

Sourcing new household items if yours are stolen or damaged.

If your claim is for household goods like furniture, TVs, washing machines etc, then you don’t even have to worry about spending time looking for replacements if your goods are stolen or damaged. Our claims consultants will find new ones to replace what you’ve lost.

Attempting to recover your excess from third parties

At Dial Direct we realise that paying an excess is probably the last thing you want do, which is why we try to get your excess back, from the person who was at fault, if the damage you’ve suffered for was caused by another person.

Automatically adjusting your home and car’s insured amount

Every year the cost of repairing all your insured items increases, but at least you don’t have to worry as we will automatically adjust your policy to take these increases into account. We do urge you though to make sure that all your property and items are covered, especially if you have bought new items during the year.

These solutions were designed to save you time and money – it’s how we simplify your life with our smart insurance packages.